FAQ

Here Are Some Frequent Asked Questions.

Check out our FAQ page! Can't find your answer? Feel free to email customer service at shinytijewlery@outlook.com. We're always here to help!

1. What kind of material?

All our body jewelry was made with implant grade titanium ASTM F136 6AL-4V-Eli. We are certificated and trusted.

2. Where are you located?

We are located in China, all order ship from China.

3. How much shipping cost?

Generally, we free shipping once your order over $20. Free shipping time around 10-30 business days.

If not, you can choose economy shipping and Fedex fast shipping.

Economy shipping cost round $3.5, shipping time around 10-30 business days. Fedex shipping cost around $35, shipping time around 7-10 business days.

4. Do i receiveing a tracking number?

Yes, once your order was shipped, you will get a tracking number by mail. Please check your spam mail box. If you didn't get a tracking number by mail, you can check your order page.

5. Can i change address once order shipped?

Sorry, no. we don't accept address change once your order shipped. Please double check your address before pay.

6. My order lost, what should i do?

Please follow tracking information once your order shipped. Please call your local post office firstly once your order lost. 

Returns

1.Can i return my order?

Yes, we accept return order, but please confirm that the jewelry can be resell. 

2.How do i return my order?

Please email us shinytijewelry@outlook.com once you like to return your order.

We will send you return information.

3.My order is wrong, what should i do?

Once your order is wrong, please email us firstly. Our customer service will contact you immediately. We can reship your order. or refund.